Here are a few FAQs about VPS hosting answered for you. If you would
still like to know more, we are here for you
What is the difference between Self-Managed Servers and Managed VPS
Under Managed VPS Servers, along with the management of hardware &
network aspects, we take complete care of server administration. We
provide you with technical expertise & advanced support for security,
upgrades, optimization and proactive monitoring so that you can focus on
your application and growing your business.
A Self-managed VPS Server is our offering where we continue to support
hardware & network aspects of your server, while the rest is looked
after by your in-house IT experts.
What are all the services & products covered under Managed VPS
The entire list of applications, products and services which are provided
can be viewed here
What is the eligibility to purchase Managed VPS Server services?
Managed Services is available with any VPS purchased from our brand.
Managed Server services can be purchased as an add-on service over your
How do I contact my Managed VPS Hosting support team?
You can directly contact your dedicated support team via Ticket. You can
create a ticket by going
here. You also
have the option to contact the managed VPS Hosting support team via
phone and chat.
Is there a refund policy available with Managed VPS Hosting Servers?
The Managed VPS Server product is not covered under the money-back
Do I get root access to my VPS Managed Server?
Yes, our Managed VPS comes with full root access, which means you have
full administrative control of your server. With root access, you get
complete control of your Managed VPS Server and can choose to install any
software you wish to. In order to ensure a high quality of service, we
would require that you provide access to our Support team at all times.
Can I purchase Managed Hosting services with my existing VPS Hosting
Yes, you can purchase Managed Services with your existing VPS Hosting. To
purchase the product, please follow the steps mentioned below:
1. Login to Control Panel
2. Go to Order Management View
3. Go to Manage Add-ons
4. Select ‘Managed Services’ from drop-down & Proceed to checkout.
How can I transfer my website & who can help for migration related
We provide assistance to transfer your contents from cPanel - cPanel,
Plesk - cPanel, cPanel - Plesk and non-control panel servers to servers
with cPanel/Plesk. We highly recommend you to get in touch with our
migration experts to review your source server and guide you accordingly.
For migration assistance, get in touch with our experts
For issues post migration, our migration team will recheck all server
settings and help you resolve the issue(s). However, if the error on the
website is related to site code or issues due to application
compatibility, you should ask your web developer to check.
Do you have a backup & recovery solution for VPS Hosting?
Yes. We offer Acronis Cyber Backup & recovery solution for your
VPS hosting, which can be purchased at an additional cost.
- Acronis backup helps to take full or incremental backups of
database, files, mailboxes & disks regularly, depending upon
daily, weekly, monthly frequency selected.
- The VPS backup data can be restored instantly & quickly, and is
also completely secure against ransomware.
- Acronis backup is available for USA & Asia server locations. On
purchase of incremental backup volume, the new volume will be added to
an existing Acronis panel (depending on the location)
- Acronis Backup add-on is available in the purchase flow for our new
customers and in the control panel for our existing customers.
- Acronis Cyber Backup add-on is not covered under the money back
guarantee refund policy.
- The tenure & renewal cycle of Acronis backup is not dependent on
the tenure of the VPS hosting purchased.