Reseller Hosting is one of the most seamless and easiest ways to start your own web hosting business. You simply buy hosting resources from an established parent web hosting company, rebrand them, repackage them and sell them to your customers. There is a minimal capital investment as all the servers and major human resource (tech support) is owned by the parent hosting company. As a beginner, you simply have to pay for the Reseller Hosting account.
Additionally, even the technical knowledge required to run the web hosting business as a reseller is basic. Also, hosting companies offer a range of tools, software and applications to make reseller account management simpler for Hosting Resellers. One such software is cPanel – a Linux-based control panel.
Let us see how cPanel helps you with managing your Reseller Hosting account.
What is cPanel?
cPanel is a hosting management software that’s compatible with Linux hosting services. It is by far the most popular application of its type.
cPanel lets you manage your hosting from a single dashboard. You can manage domains, access images and videos, set privacy restrictions, backup your website, monitor your usage, raise customer support tickets, create email campaigns, and do much more.
As a Reseller Hosting business, you will be offering cPanel accounts to all your customers to manage their web hosting plans. You’ll also use it to manage your reseller hosting account.
Benefits of using cPanel for Linux Reseller Hosting
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Easy to learn
This is perhaps the biggest selling point of cPanel. It is simply very easy to learn and to use. The software itself is GUI (Graphic User Interface), and all the features are listed out boldly, and the layout is utterly intuitive.
You don’t need to be a tech wiz to manage your Reseller Hosting account with cPanel. Website and server-related tasks can be managed from a single dashboard, often with a single click.
Finally, there’s the cPanel community. One of the advantages of using such a popular open-source software is that thousands more use it too. So if you ever get stuck somewhere, a look at the cPanel forums will usually reveal that someone else has been through the same problem and found a solution.
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Customer support made easy
One of the most important factors behind the success of any Reseller Hosting business is the customer support that you can offer. cPanel allows your customers to raise customer support tickets from within the software, and these tickets are instantly displayed to you.
You can resolve the complaint and again close the ticket via cPanel. Again, the resolution is notified to the relevant customer, meaning that the entire customer support cycle can be handled within cPanel.
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Easy to manage accounts
cPanel has a built-in comprehensive billing system. cPanel can automatically send invoices, bill your customers, send reminders, etc. automatically without any intervention from you.
Additionally, you can also manage your pricing from within cPanel and add extra features, discounts, coupon codes, etc., and link them all to pre-integrated payment gateways.
cPanel also offers what’s called risk assessment. This feature takes a look at the historical data of all (or specific) customers and creates a report on how much risk you’ll be taking by offering certain plans to certain people.
Finally, cPanel has excellent customer management built-in. It lists all your customers, plans, payment records, contact numbers, pending payments and orders, and even their usage data. The idea here is to allow you to get a bird’s eye view of your entire business from a single page, letting you know all the important details in one place.
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Customer management
With the help of the customer lists, managing each customer’s plan or hosting is very easy. You can create and delete customer accounts, add resources to a particular account, change packages and plans, or even offer discounts.
All these features are easy to access using the customer list. You can also filter customers using a specific plan or access details of customers who are paying for some of your premium offerings.
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Customisation
Even though you’re offering someone else’s server resources as a reseller hosting business, you may want to brand your offerings as your own, given that your services are different.
Brand customisation is supported, easy, and complete in cPanel. You can add your custom branding to the URLs, and you can add your own brand logo and even make HTML customisations so that everything your customers see is branded with your company name.
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cPanel is a popular tool
cPanel is a popular tool that more people are likely to know and understand. The help section and the forums are helpful for beginners, and most guides that you can find are usually for cPanel.
This essentially means that most of your customers will expect cPanel, given all the resources that are available online. Offering a more niche tool with little to no help available online might dissuade customers from opting for your hosting plans.
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Emails
cPanel comes with a powerful email package that allows you to manage all your business emails from a single place.
With cPanel, you can send automatic emails, trigger emails based on actions, autoresponders, route emails, filter spam emails, and even create complete email campaigns.
Additionally, you can encrypt all important emails and even track the delivery of your emails. The tracker itself is capable of letting you know if your email has reached and if it has been opened. This can be very helpful if you’re running an email campaign.
There is an internal database created by integrating cPanel with BoxTrapper. It’s a list of blocklisted email addresses from across the globe. When enabled, cPanel will automatically block emails from those sources. cPanel also has an email filter that can block emails from specific sources spamming you and a nifty tool that lets you know email storage stats.
Finally, cPanel is integrated with Gmail servers. So, if you want to manage your business emails via Gmail, you can simply use a tool called the ‘Google MX Wizard’ that will help you integrate your business email with Gmail.
Conclusion
cPanel is a simple yet powerful reseller hosting account manager that lets you completely manage your business from a single dashboard. It’s easy to use, and there’s lots of help available online if you need any. Given its popularity, using cPanel for your business can help you acquire more customers.
So, when you’re looking for a Reseller Hosting package, make sure that you get cPanel as your account management software. HostGator India offers pre-installed cPanel with all our Linux Reseller Hosting plans. Partnering with us not only gets you a free cPanel account but also gives you reliable, fast, and secure hosting, which are fundamental to the success of a web hosting business.
