HostGator has always moved forward with a customer-first approach. The onus of our success lies entirely on our customers and their success. We strive to empower and help them be the best versions of themselves. Our customers are our biggest inspiration and learning more about their success, empowers us.
GlobeX is one such customer success story that inspires us, makes us do better, and reminds us of the most valuable asset – our customers. Let’s begin our Customer Chronicles, and meet our aces!
First up- Jasmeet Singh Malhotra, owner of GlobeX (A unit of Xinie IT Solutions Pvt, Ltd.). The brand deals in Web Designing, Digital Marketing, and other web-related services.
Company Name: Xinie IT Solutions Pvt. Ltd.
Website Link: www.globex.in
We Spoke To: Jasmeet Singh Malhotra
I Choose HostGator Because There is no better hosting company available till now. You’re doing great 🙂
Q1. When did you enter the Web Services Industry and where do you see your business going?
Ans) I started this business in the year 2003. With an experience of around 17 years, we have built a good and satisfied clientele. Over the years, I can say that the Web Service industry has changed a lot. People have started understanding the need and value of taking their business to the Digital world.
Q2. What do you think is your secret to success and why do Customers prefer GlobeX?
Ans) The key to our success is completely satisfying our customer’s expectations. We believe in giving good and trustworthy support to our customers, and keep our customers updated with the latest happenings in the digital world. These features and our complete support in helping them grow their business online is the reason our customers choose GlobeX (A Unit of Xinie IT Solutions Pvt. Ltd.)
Q3. Tell us a little about doing business in India. What are the most unique aspects according to you?
Ans) Doing business in India has its own limitations. We all are price sensitive, people don’t pay much and it’s hard to satisfy them, but this challenge has given us the opportunity to learn more. So, what makes us unique is that we deliver good quality web services at an affordable price.
Q4. Is there any advice that you’d like to give others who are still learning the ropes in the Industry?
Ans) Understand the customer’s needs completely before finalizing the order. Don’t just focus on money, but focus on the quality of service.
Q5. You have been with Hostgator since 2007. What do you think has changed over the years?
Ans) I have been with Hostgator global from the year 2007 and associated with Hostgator India in the year 2010. Till now I have seen Hostgator emerging as a bigger and powerful name in the Server industry.
Q6. Could you tell us some interesting stories or anecdotes about your company? How has having HostGator as a partner helped your business?
Ans) I have been using the servers from various companies in the past including Inmotion, Globat, Lunarpages, Bluehost, Siteground, etc. But I find Hostgator above most of them as it is value for money, we get better uptime, better support, and better features.
Q7: The recent COVID-19 pandemic has changed the ways businesses operate. Are you running your business remotely? If yes, how has your experience been thus far?
Ans) Most of the staff in my company was already working from home for the last two years, so COVID-19 didn’t affect our working much, but yes the business has slowed down.
Q8: Are there any challenges you are facing while serving your customers? If yes, how are you overcoming them?
Ans) No challenges till now 🙂
Q9: What are your learnings when it comes to your interaction with your customers while working remotely?
Ans) We are guiding and helping our customers with the new technologies and keeping them updated with the digital world.
That’s all from our chat with GlobeX (A unit of Xinie IT Solutions Pvt, Ltd.). A big shout out to Mr Jasmeet Singh Malhotra, for taking the time to answer our questions. We wish you all the best for your future endeavours.