Scheduled maintenance on our Order management system

Dear Customer,

As part of our endeavour to constantly upgrade our platform, we will be performing a scheduled maintenance on the services serving our order management system.

Maintenance Window:
Start time: 24-09-2023 07:00:00 AM IST  

End time: 24-09-2023 10:00:00 AM IST 

Affected services:
This activity will have a direct impact on our Control Panel. Hence, during the maintenance you may not be able to:

1) Access and manage your orders from the Customer Control Panel
2) Renewal of existing orders
3) DNS and Domain forwarding management panel
4) Chat & Ticket Support will be offline

Please reach out to our Phone Support team for any questions or concerns. 

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Issue with few of our Shared Windows hosting servers

Update: 18/09/2023 | 15:15:00

Server name: Ples-web26

The issue with the server has been fixed.


Hello Customer,

Our system engineers have identified a few processes that are consuming resources on the server and are working on a priority to fix it.


Dear Customer,

We sincerely regret the inconvenience caused to you.

We are facing an issue on few of our Windows shared hosting servers (mentioned as below) due to which your Plesk panel and websites will be loading slowly.

Our engineers are working on getting this issue fixed at the earliest.

Your patience during this time is highly appreciated.


Update: 16-Sep-2023

Dear Customer,

The list of servers (as below) facing issues as of now:

Our engineers are still working on resolving the issue, kindly watch this space for further updates.

Your patience during this time is highly appreciated.

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Unable to send emails from Shared Windows Servers to Yahoo

Dear Customers,

We are facing an issue on our shared hosting windows servers due to which mails cannot be sent to Yahoo recipients.

Our engineers are already working on with the Yahoo team to get this mitigated as soon as possible.

We sincerely regret the inconvenience caused to you and your patience during this time is highly appreciated.

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Scheduled maintenance on our VPS Server Infrastructure

Dear Customer, 


This is to inform you that our VPS Server Infrastructure ‘devcloud(61|62|63|64)’ will be undergoing maintenance as per the schedule and reason mentioned below. 



Maintenance Window: 


Reason: System package version change 




2023-09-14 08:00:30 PM 

2023-09-14 10:00:39 PM 


Affected Services: 


All services in the VPS will be down during the maintenance window 


Please feel free to contact our support helpdesk in case you have any queries. 

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